Retail is growing.
There are over 1 million retail establishments across the United States, and retail sales have grown almost 4 percent annually since 2010. -NRF
The industry as a whole is embracing new opportunities—even as dangers lurk. -McKinsey
Customer experience is…the future of how physical retailers will generate revenue. Experiences won’t just sell products. Experiences will be the products. –Doug Stephens, BOF
By 2020, Generation Z will account for an astounding 40% of all consumers. However, few brands, businesses influencers and industry thought leaders have considered how to go about appropriately communicating to that demographic. -Forbes
Regardless of size and segment, players now need to be nimble, think digital-first, and achieve ever-faster speed to market. They need to take an active stance on social issues, satisfy consumer demands for radical transparency and sustainability, and, most important, have the courage to “self-disrupt” their own identity and the sources of their old success to realize these changes and win new generations of customers. -McKinsey
