The Retail Edit

Retail is growing.

There are over 1 million retail establishments across the United States, and retail sales have grown almost 4 percent annually since 2010. -NRF

The industry as a whole is embracing new opportunities—even as dangers lurk. -McKinsey

Customer experience is…the future of how physical retailers will generate revenue. Experiences won’t just sell products. Experiences will be the products. –Doug Stephens, BOF

By 2020, Generation Z will account for an astounding 40% of all consumers. However, few brands, businesses influencers and industry thought leaders have considered how to go about appropriately communicating to that demographic. -Forbes

Regardless of size and segment, players now need to be nimble, think digital-first, and achieve ever-faster speed to market. They need to take an active stance on social issues, satisfy consumer demands for radical transparency and sustainability, and, most important, have the courage to “self-disrupt” their own identity and the sources of their old success to realize these changes and win new generations of customers. -McKinsey

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: